Bringing
Education
by Daryl Conner
Photos by Liz Jackson
After graduating from grooming school eleven years ago and later opening her business, Spike Dog Grooming, in Biddeford, Maine, Liz Jackson became interested in learning more.
“My first continuing educational experience was when I attended Groom Expo in Hershey, PA,” Liz said. “It was awesome, for sure, but I really think my first hands-on class is what lit a fire for me. I drove for three hours with my dog, Spike, to take part in a class put on by Anne Francis. I remember her going over my dog and saying that he looked good, but he just needed a little more style. She did a quick pass with her shears and, my gosh! My boy had style!
“I smiled and nodded knowingly and thought in a quiet panic, ‘What did she just do? How did she do that?’” continued Liz. “I didn’t dare ask because I didn’t want her to think I was stupid. I ask questions now; you learn more quickly that way. And it turns out that most people won’t think you are stupid for not knowing the things they are being paid to teach you.”
To
You!
“This would be a great time to tell you an anecdote about how arranging to have someone come to my shop to teach was very difficult and of all the things that went wrong,” Liz quipped. “Honestly, though, it turned out not to be very hard at all, and everything went according to plan. I’ve hosted a Pet First Aid class, a dog trainer Q&A, Girl Scouts Pet Care badge event, and two hand-scissoring classes.”
So, who attends these events?
In addition to Liz’s two full-time staff members, she said, “There are quite a few groomers in the area. And I’ve had groomers come all the way from Vermont for a couple of the seminars we have hosted. The groomers who want to learn are willing to do a lot to get that education.”
“The absolute best thing about holding educational events is the people you meet. It’s the best way to find like-minded people with your values; people who you get to grow with and cheer on.”
– Liz Jackson
“The absolute best thing about holding educational events is the people you meet,” she added. “I’m not a people person, but all my best friends came from dog educational events. It’s the best way to find like-minded people with your values; people who you get to grow with and cheer on, whether that means you are cheering from the competition audience or cheering from the other side of the salon. After an event, the feedback I get most is, ‘Will you let me know when the next one is?’ I think that is some very positive input towards my efforts.”
In addition, Liz has been able to see how learning new skills affects her business. “The most popular niche service my shop offers is creative color,” she said. “We do anything from tail tips (rainbow tails seem to be a favorite) to full-body color work. And after a year of studying, we are pleased to be offering hand-stripping now, too. Vallery, one of my fabulous employees, has found a passion for it, and it is so cool to see the healthy change in the hand-stripped dogs’ coats.”
With great enthusiasm, Liz shared, “I would absolutely recommend other groomers try bringing educational opportunities to their areas. Social media has made reaching out and connecting with people so easy. Organizing events is easy; advertising events is easy. The hardest part is coordinating schedules. If you are intimidated about asking a groomer to teach a class, remember that they are just a person. Yes, an incredibly talented, successful, industry-leading person, but still a person!”
So, the next time you lament that you can’t work out a way to attend a grooming event, consider emulating Liz Jackson, a groomer from a small town in rural Maine who is making meaningful changes in the lives of fellow industry members in her area.
To conclude, Liz said, “A couple of groomers have said that they see me as the kind of dog-girl who lifts up other dog-girls. That is the person I want to be, and I’m sure hosting educational events is part of that.”