veryone enjoys special things during the holidays, and clients especially like to see their kitty pampered and spoiled to get ready for the family festivities. Bringing seasonal specials into your grooming business starting in mid-October can strengthen your current client base while attracting new clients, and late summer/early fall is the perfect time to start planning for these specials.
Everything from holiday goodies to a facial or a special massage will bring the holiday magic into your grooming business. And by posting your holiday specials on social media, you can announce and advertise the extra seasonal touches to your clients for free or at a low cost.
A fun holiday tradition that the family can enjoy at home is adding on nail caps colored for the family’s favorite holiday. Combining nail caps in black/orange or brown/orange or red/green or blue/white patterns tend to be popular from October until January. Offering a small discount on the holiday-themed colors can help the feline and their family celebrate the holidays in style.
However, not all goodies are equal! My biggest flop was the year I purchased clear, heart-shaped ornaments and put a little bit of each client’s kitty’s fur inside then decorated the outside. One of my more blunt clients said, “I pay for you to take it away. I do not want it back.” So I would stay away from goodies that include the pets’ actual coat.
It is also important that your current clients are aware of your holiday specials. If you have a salon, it is very easy to post your holiday festivities. Mobile and house-call groomers may have a more difficult time announcing their specials. In the past, I have used a laminated card that listed my specials for owners to view at the beginning of their appointment. I have also written my holiday specials on my receipts. Another easy way to share your holiday festivities is to send out an email or include them in your newsletters. Remember, your existing clients are your best advertising tool. When your regulars participate in your holiday festivities, they will tell their family and friends.
Extra pampering and holiday goodies make the holidays more festive. While it may be a few extra steps during the groom or creating something that goes home with the kitty, many families appreciate the effort. And this appreciation goes a long way in building relationships with your regular clients and getting them to talk about your business in order to attract new clients. Remember to advertise early so everyone who wants to participate can have a place on your holiday grooming schedule!